I’m a customer-centric Researcher and Service Designer, holding a master’s degree in Design for Interaction (Delft University of Technology). After graduation, I worked as a user experience consultant at Mixit, focussing on digital workplace design. While working at Mixit, I realised that creating the ‘complete’ picture is my strength – following holistic approaches and connecting the dots.
Thereafter, I joined Deloitte as a Service Designer with the focus on Employee Experience. At Deloitte I was constantly mapping activities of employees, combined with identified pains, gains and tasks.
Currently, I am working at the Swiss Marketplace Group (formerly known as TX Markets, part of TX Group) in Zurich as a UX Research lead / senior Service Designer
I am passionate about user-centric research and design, and developing creative methods and approaches to do so. The findings and insights, I translate into compelling designs and strategies to create a complete overview.